Privacy Policy

Last updated: October 2, 2026

This Privacy Policy explains how San Diego Water Heater Replacement ("we," "us" or "our") handles information on this website. We operate a lead generation service that connects homeowners, landlords and businesses with independent local water heater service providers. We do not perform water heater repair, replacement or installation ourselves. To learn more about what we do, see our About page, our services and our service areas. Use of this site is also subject to our Terms & Conditions.

Information We Collect

We collect the information you give us when you contact us or request service, and a limited amount of technical information that is generated when you use the site.

Information You Provide

When you submit the Request Service form, we collect:

• Your full name
• Your phone number
• Your city or ZIP code
• The service you need
• Any message you choose to write about your water heater or situation

If you call (619) 555-0142, we may also receive your phone number and whatever you tell us about your request. Please share only what is needed to describe your water heater problem, and avoid including sensitive information such as financial details in the message field.

Information Collected Automatically

Like most websites, this site and the services that host it may automatically receive basic technical information when you visit, such as your IP address, browser and device type, the pages you view and the date and time of your visit. This information is generally used to deliver the site, keep it secure and understand how it is used.

How We Use Information

We use the information we collect to:

• Respond to your call or service request
• Connect you with an independent local service provider who may be able to help
• Follow up about your request, including by phone, text message or email where you have given us that contact information
• Operate, maintain, secure and improve the website
• Comply with legal obligations and protect our rights

Lead / Service Request Information

When you submit the form, your request is sent to our lead-processing system so it can be received and routed. Because our purpose is to connect you with a provider, the details in your request are generally passed to the relevant independent local service provider so they can contact you. By submitting a request, you agree to be contacted about it. We do not sell your information.

How We Share Information

We share personal information only as described here:

• Independent service providers. When necessary to respond to your request, we share your request details with relevant independent local water heater service providers. Once a provider has your information, how they use it is governed by their own practices, and you should ask them about it.
• Service vendors. We may use vendors that help us run the website, receive and process requests, host data or communicate with you. They may handle information on our behalf.
• Legal and safety reasons. We may disclose information if required by law or to protect rights, safety and security.
• Business changes. If the business or website is transferred to another operator, information may transfer with it.

Phone Calls and Communications

If you call us or ask us to contact you, we may use your phone number to respond, to connect you with a provider and to follow up on your request. Calls may be answered by us or routed to a provider. If a call is recorded or monitored, you will be told as required by law. You can ask us to stop contacting you at any time, as described under Your Privacy Choices.

Cookies and Similar Technologies

Websites commonly use cookies and similar technologies to make pages work, remember preferences or understand how a site is used. This website may use such technologies for those purposes. You can control cookies through your browser settings, including deleting existing cookies or blocking new ones, although some parts of a site may not work as expected if you do.

Third-Party Services

This website relies on third-party services for hosting, delivery and for receiving and processing the requests you submit. These services may receive information as needed to perform their functions. We do not control third parties' own privacy practices.

Data Retention

We keep personal information for as long as reasonably necessary to respond to your request, operate the service, meet legal and record-keeping obligations and resolve disputes. We do not commit here to a specific retention period.

Data Security

We take reasonable steps to protect the information you submit, including transmitting form submissions over the web to our request-processing system. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Privacy Choices

You can choose not to submit the form or to call instead, and you can limit what you include in your message. You may contact us to ask what information we hold about your request, to ask us to correct or delete it, or to stop contacting you. We will respond as required by applicable law. Because providers who receive your request may keep their own records, you may also need to contact them directly.

Children's Privacy

This website is intended for adults seeking water heater services and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will take appropriate steps.

Links to Other Websites

This site may link to other websites, including our blog. We are not responsible for the content or privacy practices of other sites, and we encourage you to review their policies.

California Privacy Information

California residents may have rights under California privacy laws, depending on the circumstances and whether those laws apply. These rights can include asking what personal information is collected and how it is used and shared, asking for access to or deletion of personal information, asking for corrections, and not being treated differently for exercising those rights. We do not sell your information. Information collected through our form and phone line falls into categories such as identifiers (name and phone number), general location (city or ZIP) and the content of your message, and it is used and shared for the purposes described above.

To make a request, contact us using the details below. We may need to confirm your identity before acting on a request, and some information may be held by independent providers who have their own obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Continued use of the site after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, call us at (619) 555-0142 or use the Request Service form and mention that your message concerns privacy. You can also return to the homepage.